Shipping & Delivery

Your total delivery time is made up of two phases: an internal processing window followed by carrier transit. Please allow for both when estimating your arrival date.

Phase	Timeframe	Details
① Order Processing	1–3 business days	Order verification, quality check & secure packaging
② Shipping Transit	7–15 business days	Carrier transit from fulfillment centre to your address

Orders are processed Monday through Friday. All items listed on our site are in stock and ready for immediate dispatch.

Standard Orders: 8–18 business days overall  |  Peak Periods: up to 20 business days overall.

During high-volume periods, processing may take slightly longer. We appreciate your patience.

Some orders are fulfilled from a logistics facility located outside the European Union. As a result, your order may be subject to import duties, customs clearance fees, or VAT levied by your destination country’s customs authority on arrival. These charges are not included in the price paid at checkout and are the responsibility of the recipient. Customs processing may also add to the transit times stated above.

Europe: Romania (all regions), Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, United Kingdom.

North America: United States, Canada.

Other Destinations: Please contact getinfo@riptideon.com to confirm current availability for any country not listed above.

Delivery charges are calculated dynamically at checkout, based on your destination country, total parcel weight, and order subtotal. The applicable rate will be confirmed before you complete payment.

A tracking number will be issued once your order leaves our warehouse. Please allow 3–7 business days for tracking information to activate. For real-time tracking, we recommend 17track.net.

If your tracking status remains blank after 5 business days from your order date, please contact getinfo@riptideon.com with your order number.

Please ensure your delivery details are entirely correct and complete before placing your order. We are not liable for delivery failures or delays resulting from inaccurate, incomplete, or invalid address information. If you need to amend your delivery address, contact us immediately at getinfo@riptideon.com — changes can only be made before your order is dispatched.

Order Not Received

• Within 48 hours of expected delivery: check with neighbours or building management, inspect all entry points for delivery notices, and confirm the address you submitted.
• After 48 hours: file an enquiry with the carrier using your tracking number, and notify us at getinfo@riptideon.com with your order details.

Damaged Shipments

• External Packaging Damage: inspect your parcel before accepting delivery. If damage is visible, refuse the package or mark the receipt “damaged.” Photograph immediately and report to getinfo@riptideon.com within 24 hours.
• Internal Damage After Opening: contact us within 7 days with clear photos, retain all original packaging, and do not use the products.

Incorrect Items Received: notify us within 7 days at getinfo@riptideon.com. Do not use the items or remove any product tags, and include your order number and supporting photographs.

• Before Dispatch: contact us immediately at getinfo@riptideon.com with your order number and the changes required.
• After Dispatch: orders cannot be modified or cancelled once they have left our facility. You may refuse delivery on arrival, or accept the parcel and initiate a return through our Returns & Refunds process.

We are responsible for: packages officially confirmed as lost in transit by the carrier, and products that arrive with verifiable shipping damage.

We are not responsible for: carrier delays outside our control, customs processing delays or duties, delivery failures caused by incorrect customer addresses, unclaimed parcels, refused deliveries, force majeure events, or seasonal shipping congestion.

Risk transfer: the risk of loss or physical damage passes to the buyer upon successful delivery to the designated address, pickup locker, or authorised collection point.

We are not liable for delivery delays or failures resulting from events beyond our reasonable control, including natural disasters, epidemics, armed conflict, government restrictions, labour strikes, severe weather, carrier operational disruptions, or technical platform failures. In such circumstances, we will notify affected customers and offer either an extended delivery window or a full refund, at your choice.