Return & Refund Policy
Return & Refund Policy
Your satisfaction is at the heart of everything we do at Riptideon. If for any reason you are not completely happy with your purchase, we are here to make things right. Please read the following policy carefully before initiating a return.
🔄 Standard Return Eligibility
We accept returns on eligible items within 30 days of the confirmed delivery date. To qualify for a return, the item must be unused, in its original condition, and accompanied by proof of purchase (your order number).
Please note that original shipping fees are non-refundable. Return shipping costs may apply depending on the reason for the return.
Return eligibility and conditions may differ during promotional campaigns, flash sales, or special events. We encourage you to review the specific terms of any active promotion prior to placing your order.
For products purchased through an authorized third-party retailer, please reach out directly to the retailer where the purchase was made, as their return policy will apply.
⛔ Non-Returnable Items
Due to the nature of beauty and cosmetic products, the following items are not eligible for return or exchange once opened or used:
- Lipsticks, lip glosses, and lip liners
- Foundations, concealers, and complexion products
- Mascaras, eyeliners, and eye shadows
- Blushes, bronzers, and highlighters
- Skincare products that have been opened or partially used
- Any product where the original hygiene seal has been broken
This policy is in place to protect the health and safety of all our customers. Items that arrive damaged or defective are exempt from this restriction — please refer to the Damaged or Defective Items section below.
Additionally, the following are non-returnable under any circumstances:
- Items purchased during final sale or clearance promotions
- Gift cards
- Customized or personalized products
📩 How to Initiate a Return
To begin the return process, please follow these steps:
- Email us at getinfo@riptideon.com with the subject line: RETURN REQUEST
- Include your order number and the name of the item(s) you wish to return
- Our support team will respond with further instructions and, where applicable, a return label
Please do not send items back without first receiving confirmation from our team, as unauthorized returns may not be processed.
📦 Damaged or Defective Items
We take great care in packaging every order, but we understand that issues can occasionally occur during transit. If your item arrives damaged or defective, please notify us within 14 days of delivery by emailing getinfo@riptideon.com with the subject line: DAMAGED ITEM.
Your email should include:
- Your order number
- A clear photo of the damaged item and packaging
- A brief description of the issue
Once reviewed, we will arrange a replacement or issue a refund at no additional cost to you.
🔍 Missing or Incomplete Orders
If your order arrives incomplete or an item is missing, please contact us within 14 days of the expected delivery date. Email getinfo@riptideon.com with the subject line: MISSING ITEM, and include your order number along with a description of what was not received. Our team will investigate promptly and resolve the issue as quickly as possible.
💳 Refund Processing
Once your return has been received and inspected, we will notify you of the approval status. Approved refunds will be credited back to your original payment method within 5–10 business days, depending on your bank or payment provider. Please note that processing times may vary.
Return Address
Global-Fulfillment CA Warehouse
13300 Carmenita Road Suite 201
Santa Fe Springs, CA 90670
United States
If you have any questions or concerns not addressed above, our customer support team is always happy to assist. Reach us anytime at getinfo@riptideon.com.