Contact Us

We’d Love to Hear From You

Whether you have a question about a product, need help with an order, or just want to share some feedback — our team is here and happy to help. Reach out anytime and we’ll get back to you as soon as we can.
Track Your Order
To follow the progress of your shipment, head over to 17track.net and enter your tracking number. Please allow a few days after dispatch for tracking details to appear in the system.
Got a Question?

We recommend browsing our FAQ page first — many common questions about orders, shipping, and products are answered there.

If you still need to get in touch, use the contact form below or drop us an email directly. Our support team is available Monday to Friday, 9:00 AM – 5:00 PM (EST) and we aim to respond to all enquiries within 24–48 hours. During busy periods, it may take a little longer — we appreciate your patience.

If you haven’t heard back from us, please check your spam or junk folder before sending a follow-up. Multiple messages about the same enquiry can slow down our response time.

Contact Details
Support Email: getinfo@riptideon.com
Response Time: within 24–48 hours (may take a little longer during peak periods)
Company Information
Company Name: APEXRISE S.R.L.
Registration Number: J2026039142003
VAT Number: RO54913060
Registered Address: Bucureşti Sectorul 3, Strada Nerva Traian, Nr. 27-33, Birou nr. 6, Scara B, Etaj 1, Romania

Please note: the address above is our registered business address only. Do not send return shipments to this location. For all return-related queries, contact us by email and our team will provide the correct instructions.

Get in touch