Contact Us

Get in Touch

We're here to help. Whether you have a question about your order, need assistance with a return, or simply want to learn more about our products, our support team is ready to assist you.

📦 Track Your Order

To check the status of your shipment, please visit 17track.net and enter your tracking number. Please allow a few days after dispatch for tracking information to become active.

❓ Have a Question?

Before reaching out, we recommend checking our FAQ page — you may find an instant answer to your question there.

If you still need assistance, please use the contact form below to send us a message directly. Our support team is available Monday to Friday, 9:00 AM – 5:00 PM (EST) and we aim to respond to all inquiries within 1 business day.

If you haven't received a reply, please check your spam or junk folder before sending a follow-up message. Sending multiple emails about the same inquiry may delay our response time.

🏢 Company Information

Company Name: APEXRISE S.R.L.
Company Registration Number: 54913060
Address: Bucureşti Sectorul 3, Strada Nerva Traian, Nr. 27-33, Birou nr. 6, Scara B, Etaj 1
Email: getinfo@riptideon.com

Note: The address listed above is our registered business address only. Please do not send any return shipments to this location. For all return-related inquiries, please contact us via email and our team will provide the appropriate instructions.